• Community Manager for Impact Communities

    Job Postings
    Job Description
    Community Manager
    Reports to: District Manager                                                                                        Revised Date: 4/11/2018
    Supervises:  1-5                                                                                                    Wage Status: Salary/Exempt
                                                                                                                                                                           Hourly/Non Exempt
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    Job Summary:
     
     The Community Manager is fully accountable for all day to day property operations, overseeing and enhancing the value of the property. Provide support to staff to encourage team work and lead as an example in creating a harmonious environment. Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.). Must possess a positive attitude and the ability to be friendly and professional under all circumstances. Persons in this position must be able to:
    • Participate in training to comply with new or existing laws.
    • Must be available to work evenings and weekends as required.
    • Present self in a neat, clean and professional manner always throughout the workday and/or whenever present at the community.
    • Comply with policies and expectations as demonstrated in the Employee Handbook.
     
    Job Responsibilities/ Essential Functions:
     
    Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
    • Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
    • Generate necessary legal action, documents and process in accordance with State and Company guidelines.
    • Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
    • Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.
    • Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
    • Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.
    • Ensure current resident files are properly maintained.
    • Ensure all administrative paperwork is accurate, complete and submitted in a timely manner. 
    •  
    • Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
    • Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
    • Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
    • Ensure distribution of all company or community-issued notices (i.e., severe weather, emergency, etc.).
    • Consistently implements polices of the community.  
    • Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
    • Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
    •  Plan weekly/daily office staff schedules and assignments.
    •  Coordinate maintenance schedule and assignments with Maintenance Supervisor.
    • Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation to supervisor, Human Resources Director,
    • Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
    • Assure quality and quantity of market ready apartments/homes.
    • Ensure that homes and market ready apartments are walked daily and communicate any service related needs to maintenance.
    • Ensure that all service requests are recorded and communicated appropriately to maintenance.
     
    Education and Experience:
     
    College degree preferred.
    ▪ Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
    Position requires a minimum of 2 years on-site as a Leasing Consultant and/or Assistant Community        Manager; will consider 3 years supervisory experience in a customer service related field.
    ▪ Achieve Fair Housing certification prior to interaction with prospects or residents.
    Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite
    including Word, Excel, and Outlook as well as community software applications.
    ▪ Knowledge of OSHA laws and regulations.
    Must possess and maintain valid Driver’s License and employment is contingent upon a
    successful background screening.
     
     
     
    Working Conditions:
    Persons in this position work primarily indoors in a well-lighted and temperature controlled environment. Persons in this position may be required to travel for training and other activities either by car or air transportation.
     
    Physical Requirements:
    Persons in this position must be able to sit for extensive periods, walk intermittently, bend, stoop and or climbs stairs occasionally during the day. Persons in this position must possess normal hearing and vision to disseminate information with or without an aide as well as perform the essential functions of the job with or without reasonable accommodations.
    Disclaimers:
    Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.
    RV Horizons is an Equal Opportunity Employer. In accordance with Anti-Discrimination law, RV Horizons prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. RV Horizons conforms to the spirit as well as to the letter of all applicable laws and regulations.
    AT Will Employment:
    Your employment with RV Horizons is a voluntary one and is subject to termination by you or RV Horizons at will, with or without cause, with or without notice, at any time. Nothing in our policies shall be interpreted to conflict with or to eliminate or modify in any way the Employment -At-Will status of RV Horizons employees. This policy may not be modified by any officer or employee and shall not be modified in any publication or document. The only exception to this policy is a written employment agreement approved at the discretion of the President of the company.
    Acknowledgement:
    I have read and have received a copy of this job description. I certify that I can competently perform the essential functions of this position, _______with or ________without (please check one) reasonable accommodation as outlined by the Americans with Disabilities Act. I understand it is my sole responsibility to disclose and/or request any Reasonable Accommodation I may need to perform the essential functions of this position.
     
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    Employee Signature                                                                       Today’s Date
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